Account Creation
How do I create an account on FROKME?
To create an account, visit our ‘Sign-Up’ page, fill in your details, and confirm your email for account activation. After that, you can manage your profile settings and ensure password security.
Product Listings
How do I create an account on FROKME?
To create an account, visit our ‘Sign-Up’ page, fill in your details, and confirm your email for account activation. After that, you can manage your profile settings and ensure password security.
Payments and Security
What payment methods does FROKME accept?
FROKME accepts various payment methods, including credit/debit cards, net banking, and mobile wallets. Rest assured, all transactions are secured with SSL encryption for your safety.
Shipping and Delivery
What are the shipping options on FROKME?
FROKME offers different shipping options with varied delivery times to suit your preferences. Once your order is shipped, a tracking number will be provided for real-time tracking.
Returns and Refunds
How do I initiate a return on FROKME?
If you are unsatisfied with your purchase, you can initiate a return within 7 days for a full refund. Please ensure that the products are in their original condition. The product’s packaging should be intact while returning along with the price tag.
Customer Support
How can I contact FROKME's customer support?
Our customer support team is available via email (support.india@frokme.com) and chat during business hours. You can expect a response at the earliest possible timeline. Feel free to reach out to us for any assistance or inquiries.
Can I change my account information after creating it?
Yes, you can easily update your account information, including personal details and password, in the ‘Profile Settings’ section.
Are there any additional charges for using specific payment methods?
No, there are no additional charges for using credit/debit cards, net banking, or mobile wallets on FROKME. We believe in transparent pricing.
What happens if my order is delayed?
While we strive for timely deliveries, if your order is delayed, please contact our customer support, and we will investigate the matter promptly